Greg Keil

About

For nearly 20 years, Keil & Associates has developed some of the most productive and profitable websites from its offices in southern California. The company's principal, Greg Keil, also has extensive business management experience. Having spent the past 13 years with one of the internet's original web hosting companies, he is well-versed in directing technical teams while providing the highest level of customer satisafaction.

A Consultation, Development & Management Firm

  • Call Center Management
  • Call Center Consulting
  • Std Operating Procedure Development
  • Technical Writing
  • Website Design & Development
  • Responsive Website Design
  • CMS/Static/One Page/Blog Websites
  • Social Media Program Development

We provide a unique blend of offerings from start to finish. Our consultations allow us to know your needs inside and out. From that point we can develop a solution that will meet those needs.

The solution we provide is only as good as its ongoing management. If you, or your organization, do not have the resources to properly manage it, we can assist with this too.

Facts

51

Happy Clients

27,040

Hours Of Technical Support

83

Projects

153

Employees Managed

Professional Experience

18+ years of experience in Sales, Marketing and Business Development with a proven track record of consistent revenue growth, team mentorship and relationship management.

 

Web Designer

05/2002 - 02/2020

Keil & Associates, Whittier, Calif.

  • Consultation, design, development, and maintenance of sites produced by the company
  • Creation of ad ready graphics
  • Social media consultation and program development
  • Development and rollout of websites for vitamin/supplement industry creating vast increases in sales (65% Y/Y)

Customer Relations Manager

11/2015 - 02/2020

Lunarpages Internet Solutions, Orange, Calif.

  • Spearheaded expansion/launches into emerging markets in US, Asia Pacific and Europe
  • Established relationships with key strategic worldwide partners and set strategic direction for social media in the B2B sector
  • Remotely closed office in India while transitioning contractors from that office to their home offices saving $6,500 in monthly expenses
  • Developed the implementation of the managed hosting services enhancing customer satisfaction

Digital Content Manager

08/2011 - 11/2015

Lunarpages Internet Solutions, Anaheim, Calif.

  • Played an instrumental role in managing enterprise customer-facing marketing; this included creating marketing materials and messaging, as well as organizing programs and events that helped reach large Fortune 100 companies
  • Oversaw and managed five main company websites
  • Consolidated marketing vendors, created significant cost savings to company (40% Y/Y)
  • Optimized presence in new market verticals by selecting targeted events and partnerships to highlight technical strengths
  • Developed strategic relationships with business partners to drive successful customer POCs and joint marketing campaigns
  • Executed unprecedented agreements bolstering revenue targets and building long term relationships
  • Led and coordinated projects with internal and external key stakeholders

 

Customer Service Manager

05/2009 - 08/2011

Lunarpages Internet Solutions, Anaheim, Calif.

  • Managed international customer service and billing divisions consisting of 50+ staff, including Customer Service, Billing, and Exploitation teams
  • Assisted Operations Manager, Customer Care Team Manager, Bangkok Office Manager, Scheduling – USA and International staff

Customer Service Supervisor

05/2007 - 05/2009

Lunarpages Internet Solutions, La Habra, Calif.

  • Streamlined policies and procedures for CSRs resulting in 88% retention rate in FY2008
  • Assisted Operations Manager, Customer Care Team Manager, Bangkok Office Manager, Scheduling – USA and International staff
  • Identified issues within support department, make recommendations for corrective action and implement changes

Education & Certifications

Associate of Arts, General Studies

1988 - 1990

Irvine Valley College, Irvine, Calif.

Certified Call Center Manager

2010

RCCSP, Las Vegas, NV

Website Portfolio

Skills

When it comes to producing your website, we are able to handle any need you have. Our resources are vast enough to bring your idea to reality.

HTML 100%
CSS 90%
JavaScript 30%
PHP 80%
WordPress/CMS 100%
Photoshop/Fireworks 90%

Testimonials

Contact

Location:

Whittier, Calif.

Call:

(949) 307-8299

Loading
Your message has been sent. Thank you!