About
For nearly 20 years, Keil & Associates has developed some of the most productive and profitable websites from its offices in southern California. The company's principal, Greg Keil, also has extensive business management experience. Having spent the past 13 years with one of the internet's original web hosting companies, he is well-versed in directing technical teams while providing the highest level of customer satisafaction.
A Consultation, Development & Management Firm
- Call Center Management
- Call Center Consulting
- Std Operating Procedure Development
- Technical Writing
- Website Design & Development
- Responsive Website Design
- CMS/Static/One Page/Blog Websites
- Social Media Program Development
We provide a unique blend of offerings from start to finish. Our consultations allow us to know your needs inside and out. From that point we can develop a solution that will meet those needs.
The solution we provide is only as good as its ongoing management. If you, or your organization, do not have the resources to properly manage it, we can assist with this too.
Facts
Happy Clients
Hours Of Technical Support
Projects
Employees Managed
Professional Experience
18+ years of experience in Sales, Marketing and Business Development with a proven track record of consistent revenue growth, team mentorship and relationship management.
Web Designer
05/2002 - Present
Keil & Associates, Whittier, Calif.
- Consultation, design, development, and maintenance of sites produced by the company
- Creation of ad ready graphics
- Social media consultation and program development
- Development and rollout of websites for vitamin/supplement industry creating vast increases in sales (65% Y/Y)
Customer Relations Manager
11/2015 - 02/2020
Lunarpages Internet Solutions, Orange, Calif.
- Spearheaded expansion/launches into emerging markets in US, Asia Pacific and Europe
- Established relationships with key strategic worldwide partners and set strategic direction for social media in the B2B sector
- Remotely closed office in India while transitioning contractors from that office to their home offices saving $6,500 in monthly expenses
- Developed the implementation of the managed hosting services enhancing customer satisfaction
Digital Content Manager
08/2011 - 11/2015
Lunarpages Internet Solutions, Anaheim, Calif.
- Played an instrumental role in managing enterprise customer-facing marketing; this included creating marketing materials and messaging, as well as organizing programs and events that helped reach large Fortune 100 companies
- Oversaw and managed five main company websites
- Consolidated marketing vendors, created significant cost savings to company (40% Y/Y)
- Optimized presence in new market verticals by selecting targeted events and partnerships to highlight technical strengths
- Developed strategic relationships with business partners to drive successful customer POCs and joint marketing campaigns
- Executed unprecedented agreements bolstering revenue targets and building long term relationships
- Led and coordinated projects with internal and external key stakeholders
Customer Service Manager
05/2009 - 08/2011
Lunarpages Internet Solutions, Anaheim, Calif.
- Managed international customer service and billing divisions consisting of 50+ staff, including Customer Service, Billing, and Exploitation teams
- Assisted Operations Manager, Customer Care Team Manager, Bangkok Office Manager, Scheduling – USA and International staff
Customer Service Supervisor
05/2007 - 05/2009
Lunarpages Internet Solutions, La Habra, Calif.
- Streamlined policies and procedures for CSRs resulting in 88% retention rate in FY2008
- Assisted Operations Manager, Customer Care Team Manager, Bangkok Office Manager, Scheduling – USA and International staff
- Identified issues within support department, make recommendations for corrective action and implement changes
Education & Certifications
Associate of Arts, General Studies
1988 - 1990
Irvine Valley College, Irvine, Calif.
Certified Call Center Manager
2010
RCCSP, Las Vegas, NV
Skills
When it comes to producing your website, we are able to handle any need you have. Our resources are vast enough to bring your idea to reality.
Testimonials
I had the opportunity to develop my coaching site along with Greg. The process was thorough and well-thought out. The maintenance and upkeep of the site is a breeze based on how the site was built and the relationship I have fostered with Keil & Associates over the years.
Brad Billingsley
Founder, Success Project
Greg was absolutely amazing. He transformed our website and gave us a modern, cutting edge design. He listened to our needs and his design reflected the professional tone and user friendly accessibility we were hoping for– we especially love how it works with mobile devices. He exceeded our expectations at every turn and was a pleasure to work with. With his reasonable prices and quick turn-around – we could not be more satisfied!
Holly Boyer
Partner, Esner, Chang & Boyer
We've worked with Greg now for well over ten years. He initially designed and created our website and has been servicing it ever since. He's been extremely professional, easily accessible and always completes our requests on time and as promised. Greg is a pleasure to work with and I would highly recommend him to any company seeking his service. You won't regret it.
Dan Dockry
President, Stellar Sales, Inc.
Contact
Location:
Whittier, Calif.
Email:
greg [at] keilassociates . com
Call:
(949) 307-8299